Terms & Conditions
Clear terms for using our website and working with WizzWeb. We believe good business starts with knowing exactly where you stand.
1About WizzWeb
WizzWeb provides social media management and related digital marketing services to South African businesses. Our website is https://wizzweb.co.za/.
Supplier information
This information is supplied for transparency and, where applicable, to support the disclosures required for electronic transactions under South African law.
2Acceptance of these terms
By using this website, submitting an enquiry, requesting a quote, booking a consultation or concluding an electronic transaction with WizzWeb, you agree to these Terms & Conditions to the extent applicable to that interaction.
Simply browsing the website does not by itself create a paid service relationship. A service relationship begins when the parties agree the scope and price and, where required, complete the applicable agreement, quote, invoice or service schedule.
3Website use
You may use this website for lawful personal or business purposes. You may not attempt to gain unauthorised access to the website, interfere with its operation, introduce malicious code, scrape or reproduce substantial parts of the site unlawfully, impersonate another person, or use the site in a way that infringes another person's rights.
Website content is provided for general information about WizzWeb and its services. We aim to keep it accurate and current, but service details, platform features and third-party requirements may change.
4Services, quotes and orders
WizzWeb's current services may include social media strategy, content planning and creation, social media management, Reels editing from client-supplied footage, community-management support, Google Business support, analytics and paid advertising support.
The exact service supplied to a client is the service stated in the accepted quote, invoice, service schedule or signed agreement. Website descriptions are summaries and do not create unlimited or additional deliverables.
Before accepting a paid order, you will be given or directed to the relevant price and material terms. We may decline work that is unlawful, misleading, unsafe, technically infeasible, outside our service offering or contrary to platform rules.
5Monthly retainers
Where you select a social media retainer, your specific platforms, posting volume, advertising allocation, additional deliverables, fee and start date will be confirmed in the applicable service schedule or agreement.
Unless expressly agreed otherwise, a piece of approved content that is republished or adapted across the included platforms counts as one post. Reels, Stories and other formats are included only to the extent stated in the selected package or service schedule.
6Fees, invoices and payment
Prices are quoted in South African Rand unless stated otherwise. The price applicable to your order is the price accepted by you in writing or stated in your accepted quote, invoice or signed service schedule.
WizzWeb is currently not VAT registered and does not charge VAT. If WizzWeb's VAT status changes, legally required tax treatment will apply prospectively and will be communicated where relevant.
For monthly retainers, WizzWeb invoices before each service month. Payment is made by EFT to the banking details shown on the invoice and must clear before work for that service month begins or continues. If payment is late, WizzWeb may send a written reminder and pause affected work until payment clears, subject to applicable law and the signed agreement.
Never make payment to banking details received from an unexpected source without verifying the change directly with WizzWeb using the contact details published on this website.
7Advertising budgets and third-party costs
Where paid media is included in a package, WizzWeb will not intentionally exceed the agreed advertising allocation without the client's prior written approval. Additional media spend, stock licences, paid software, influencer fees, specialist production and other third-party costs are not included unless specifically stated.
Third-party platforms such as Meta, Google, LinkedIn, TikTok and other service providers operate under their own terms, policies and billing systems. WizzWeb is not responsible for a third party's independent platform decision, outage, rejection or policy change, except to the extent that WizzWeb itself caused a loss through conduct for which it is legally responsible.
8Client information, compliance and approvals
Clients must provide accurate business information, usable brand assets, necessary account access, substantiation for factual claims, required permissions and any industry-specific disclosures, prohibited wording or internal compliance rules that apply to their content.
WizzWeb will submit final social-media content for approval through the agreed written channel. Content will not be intentionally published as approved content until the nominated client contact has expressly approved the final version. Silence is not approval.
If required information, access, assets or approvals are late, delivery dates may move. Where a material portion of paid work is affected, the parties will address the revised schedule, credit or other fair outcome in accordance with the applicable agreement and law.
9Revisions and work outside scope
Unless a service schedule says otherwise, two reasonable revision rounds per content item are included in a monthly social-media retainer. A new brief, substantial change after approval, extra platform, additional production, extra revisions or other work outside the selected package may be quoted separately.
WizzWeb will not charge for material out-of-scope work without first communicating the additional scope and obtaining approval for the additional charge.
10Term, renewal and price changes
Where a client signs a fixed-term retainer agreement, the term stated in that agreement applies. WizzWeb's standard business social-media agreement presently provides for an initial 12-month term followed by month-to-month continuation unless ended in accordance with that agreement.
Where section 14 of the Consumer Protection Act applies to a fixed-term agreement, statutory cancellation, notice and renewal rights take priority over any inconsistent contractual term. Where section 14 does not apply, including transactions to which that section is expressly inapplicable, the agreed contract terms govern subject to other applicable law.
Price, package or scope changes must be communicated and agreed in the manner required by the applicable agreement and law. A website price may change before an order is accepted, but an accepted contract or invoice is not retrospectively changed merely because the website later shows a different price.
11Cancellation, cooling-off and refunds
Statutory rights come first. Nothing in these Terms limits a cooling-off, cancellation, refund, warranty or other remedy that South African law does not allow WizzWeb to exclude.
Where section 44 of the Electronic Communications and Transactions Act applies to a qualifying electronic transaction for services, a consumer may have a seven-day cooling-off right from conclusion of the agreement, subject to the exclusions in that Act. In particular, that cooling-off right does not apply where services began with the consumer's consent before the end of the seven-day period.
Where section 14 of the Consumer Protection Act applies to a fixed-term agreement, the consumer may cancel in the manner provided by that section, subject to amounts lawfully due and any reasonable lawful cancellation charge that may apply.
Outside a statutory right or an express contractual refund right, refunds and credits are determined according to the work completed, amounts already due, unused client funds and the applicable written agreement. WizzWeb does not impose a blanket “no refunds” rule where the law requires otherwise.
Cancellation or refund requests should be sent to info@wizzweb.co.za so there is a written record.
12Service delivery and timing
Service timelines depend on the agreed scope, payment, access, information, client-supplied assets and approvals. Any specific start date, posting schedule, campaign date or delivery date agreed in writing forms part of the relevant order.
Where electronic-transaction delivery rules apply, WizzWeb will perform within the agreed period or otherwise comply with applicable statutory requirements.
13No guaranteed marketing outcome
WizzWeb will provide the agreed services with reasonable care but cannot guarantee a particular number of followers, impressions, leads, sales, bookings, rankings, platform approvals or other commercial results. Social and advertising results depend on factors outside WizzWeb's control, including platform algorithms, competition, budget, offer quality, audience behaviour and client response processes.
This clause does not exclude responsibility for services that WizzWeb is legally required to perform to a particular standard.
14Intellectual property
WizzWeb retains ownership of the website, its original branding, methods, reusable systems, templates, know-how and other pre-existing materials, unless stated otherwise.
A client retains ownership of its own names, trade marks, supplied materials and business assets. For paid client work, ownership and licensing of final deliverables are governed by the applicable service agreement. Third-party fonts, music, stock assets, software and platform materials remain subject to their respective licences.
You may not reproduce, sell, republish or exploit substantial parts of this website or WizzWeb's proprietary materials for commercial purposes without permission, except where permitted by law.
15Client-supplied content
By supplying photographs, video, logos, testimonials, copy, data or other materials to WizzWeb, the client confirms that it has the necessary rights, permissions and lawful basis to allow WizzWeb to use those materials for the agreed service.
WizzWeb may refuse to create or publish content that it reasonably believes is unlawful, misleading, infringing, discriminatory, defamatory, unsafe or prohibited by an applicable platform.
16Privacy and POPIA
WizzWeb processes personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and other applicable law. Personal information submitted through this website may include contact details, enquiry information, business details, technical information and other information you choose to provide.
WizzWeb will process personal information only for lawful, defined purposes, use reasonable safeguards, limit access to people who need it, and retain information only for as long as reasonably or legally required.
Where WizzWeb processes a client's customer or lead information only on that client's instructions, the allocation of responsibilities between the client and WizzWeb is further addressed in the service agreement.
For full details about information collected, purposes, sharing, cross-border processing where applicable, retention and data-subject rights, please read the Privacy & POPIA Policy.
18Direct marketing
WizzWeb will not treat a general enquiry as automatic consent to receive unrestricted electronic marketing. Where consent is required for electronic direct marketing, WizzWeb will seek it in the manner required by POPIA.
Where the law permits marketing to an existing customer for WizzWeb's own similar services, each marketing communication will provide a reasonable way to opt out. You may ask us to stop direct marketing at any time by using the unsubscribe/opt-out method provided or by contacting info@wizzweb.co.za.
19Security
WizzWeb uses reasonable technical and organisational measures appropriate to the information and services involved. No website, email or internet transmission can be guaranteed completely secure, so users should avoid sending unnecessary sensitive information through ordinary email or public forms.
Clients should use delegated platform access where available rather than sharing passwords. Suspected security incidents relating to information held by WizzWeb should be reported promptly to info@wizzweb.co.za.
20Complaints and dispute resolution
Please send service or billing complaints to info@wizzweb.co.za with enough detail for us to investigate. WizzWeb will first attempt to resolve a written complaint in good faith.
Nothing in these Terms prevents a person from using a competent South African court, the National Consumer Commission, the Consumer Goods and Services Ombud where it has jurisdiction, the Information Regulator, or another statutory forum available under applicable law.
21Liability and third-party links
To the extent permitted by law, WizzWeb is not responsible for indirect loss arising solely from a user's reliance on general website information, third-party websites, third-party platform changes or events outside WizzWeb's reasonable control.
Any limitation of liability in these Terms applies only to the extent permitted by law. WizzWeb does not exclude liability, consumer rights or remedies that applicable law prohibits it from excluding.
Links to third-party websites are provided for convenience. WizzWeb does not control those websites and their own terms and privacy practices apply.
22Governing law
These Terms are governed by the laws of the Republic of South Africa. Subject to any statutory forum or consumer right that applies, disputes may be determined by a competent South African court.
23Changes to these Terms
WizzWeb may update these website Terms when services, technology, laws or business practices change. The updated version will be posted on this page with a revised “Last updated” date.
A website update does not retrospectively replace a client's agreed commercial terms where a signed agreement requires a different process for changing fees, scope, package or term.
24Contact and legal notices
Need to contact WizzWeb?
Email: info@wizzweb.co.za
Telephone: 064 298 0110
Website: wizzweb.co.za
Physical address: 1 Ethal Avenue, The Whisken, Crowthorne, Kyalami, Midrand, Gauteng