PAIA Manual

1Details of the private body

For PAIA purposes, a private body includes a natural person carrying on a trade, business or profession. WizzWeb is operated as a sole proprietorship and is not a separate juristic person.

Head of the private body: Threshnee Naidoo. Requests under PAIA should be directed to the Information Officer / head using the contact details above.

2Guide on how to use PAIA

The Information Regulator publishes a PAIA Guide explaining how the Act works, how to request records, available remedies and the prescribed forms. The Guide and current PAIA forms can be obtained from the Information Regulator at inforegulator.org.za/paia/.

3Categories of records WizzWeb may hold

The presence of a category below does not mean every listed record exists or that access must automatically be granted. Access remains subject to PAIA, POPIA, confidentiality obligations and lawful grounds for refusal.

4Records automatically available

The following records are generally available without a formal PAIA request, subject to website availability and third-party rights:

• Public pages on wizzweb.co.za.
• Published service and package information.
• WizzWeb Terms & Conditions.
• Privacy & POPIA Policy.
• Cookie Policy.
• This PAIA Manual.
• Public WizzWeb social-media posts and marketing material.
• A client's own final documents or records that WizzWeb has contractually agreed to provide to that client, subject to the applicable agreement and payment position.

Public availability does not create a right to confidential client records, proprietary templates, third-party personal information or records protected by law.

5Records kept under legislation

WizzWeb may create or retain records to comply with legislation that applies to its activities from time to time, including:

• Promotion of Access to Information Act 2 of 2000 (PAIA);
• Protection of Personal Information Act 4 of 2013 (POPIA);
• Electronic Communications and Transactions Act 25 of 2002 (ECTA);
• Consumer Protection Act 68 of 2008, where applicable;
• Income Tax Act 58 of 1962 and Tax Administration Act 28 of 2011, where applicable;
• Copyright Act 98 of 1978 and trade-mark/intellectual-property legislation where applicable;
• Basic Conditions of Employment Act 75 of 1997, Labour Relations Act 66 of 1995, UIF and other employment legislation if WizzWeb becomes an employer;
• other legislation applicable to specific transactions, records or services.

This list is not intended to imply that every statute applies to every WizzWeb transaction or that WizzWeb holds every possible record under those statutes.

6POPIA information required in a section 51 manual

6.1 Purpose of processing

WizzWeb processes personal information for enquiries, client onboarding, service delivery, approvals, billing, record-keeping, security, website operation, legal compliance and lawful marketing, as explained in the Privacy & POPIA Policy.

6.2 Categories of data subjects

Clients, prospective clients, client representatives, suppliers/service providers, website visitors, social-media users, WizzWeb contacts and, where WizzWeb acts as an operator, limited customers/leads/followers of clients.

6.3 Categories of personal information

Identity/contact information, business information, correspondence, contractual/billing records, authorised account data, client-supplied content, technical website information and marketing preferences. WizzWeb does not intentionally request special personal information through ordinary website forms.

6.4 Recipients

Relevant technology, hosting, email, cloud, social-media, advertising, analytics, accounting, professional or compliance service providers; clients where WizzWeb acts on their instructions; regulators, courts or authorities where disclosure is legally required.

6.5 Cross-border flows

Some cloud, social-media, advertising and technology providers may process information outside South Africa. Transfers are handled subject to section 72 of POPIA where applicable.

6.6 Security measures

Reasonable access controls, delegated platform access where available, confidentiality practices, device/account security, software updates, limited access, backups and appropriate incident-response steps.

7How to request access to a record

A PAIA request for access to a WizzWeb record must substantially correspond with Form 2: Request for Access to Record under the PAIA Regulations, 2021.

The current Form 2 can be obtained from the Information Regulator's PAIA page. Send the completed request to:

The request should identify the requested record and requester, state the form of access required, identify the right that the requester seeks to exercise or protect and explain why the record is required for that right. If a request is made on behalf of another person, proof of authority may be required.

Where a requester cannot make a written request because of illiteracy or disability, the Information Officer will provide reasonable assistance in accordance with the PAIA Regulations.

8Prescribed fees

PAIA permits prescribed request, reproduction, search/preparation and access fees in appropriate cases. WizzWeb will not invent its own PAIA fee schedule; the fees applicable at the time of a request are the prescribed fees under the current PAIA Regulations.

If a fee lawfully applies, WizzWeb will notify the requester before processing or providing access where the law requires payment.

9Decision on a request and lawful refusal

WizzWeb will consider a PAIA request in accordance with the Act and applicable time periods. Access is not automatic merely because a record exists.

PAIA contains mandatory and discretionary grounds for refusing access, including protections relating to third-party privacy, confidential commercial information, safety, privileged material, WizzWeb's own commercial information in appropriate cases, and records requested for certain legal proceedings. Where reasonably possible and lawful, access may be granted to a severable portion of a record even if another portion must be withheld.

10Remedies if access is refused

A private body does not have the same internal appeal process that applies to certain public bodies. A requester who is dissatisfied with WizzWeb's decision may use the remedies available under PAIA, which can include a complaint to the Information Regulator and/or an application to a competent court, subject to the Act and applicable procedures and time limits.

11Availability of this manual

This manual is available free of charge on WizzWeb's website at wizzweb.co.za/paia-manuel/. It may also be inspected at WizzWeb's principal place of business during reasonable business hours by prior arrangement, and a copy may be requested from info@wizzweb.co.za.

12Updating the manual

WizzWeb will review this manual when there is a material change to the business, record categories, processing activities, contact details or applicable PAIA/POPIA requirements. The version date at the top identifies the current website version.

13PAIA contact